Purpose-built for 211. Rooted in community.
Red Toad Software was founded by technology leaders who spent years inside the organizations they now serve. Our founders have worked in the United Way system since 2001, including as Chief Information Officer of the United Way of Delaware and the United Way of Philadelphia, where they saw firsthand how outdated technology was holding back the people doing the most important work in the community.
They went on to found the United Way IT Collaborative, a platform that served more than 150 United Ways nationwide, from large metros such as Philadelphia, Baltimore, and Miami to midsized and small United Ways, supporting over 3,000 staff users and hundreds of thousands of daily portal users. That collaborative was later sold to Andar Software, and a subsequent health-technology venture sold its medical division to DocGo, a publicly traded healthcare company, in 2024.
Red Toad Software was established as a standalone business in 2024, built on technology the team had developed over the previous ten years, to build bespoke software for the healthcare industry, government, and nonprofits. 211 Ops Center, our I&R Automation Platform, is the result of that commitment: a modern, purpose-built platform that reflects decades of real-world experience in the nonprofit and social services sector.
For the largest and most demanding deployments, we team with Ancero, a long-established managed-services provider that operates the cloud-native AWS environment under its own SOC 2 Type II program, so our customers get a purpose-built 211 product and an enterprise-grade operational backbone together.
Purpose-built for 211. Rooted in community.
Our I&R Automation Platform, purpose-built for 211 call centers, from the tiered resource database and closed-loop referrals to the live AI layer, real-time API, and enterprise security.
Multilingual voice and chat agents, including Shirley, that answer inbound calls, absorb overflow, and make outbound follow-up calls across 24 or more languages.
Gives people the ability to work toward their financial goals around the clock, with on-demand coaching and best-in-class money management tools.
Helps financial coaches and program leaders track client progress and measure overall program effectiveness.
We believe that when a person calls 211, they deserve to be connected to the right resource quickly, accurately, and with dignity. Every feature we build is driven by that belief. When our clients succeed, we succeed.
I have worked in the United Way system since 2001, including as CIO of the United Way of Delaware and the United Way of Philadelphia, and I founded the United Way IT Collaborative that served more than 150 United Ways. I am deeply passionate about leveraging technology to solve problems that transform organizations and communities, and that is what we build at Red Toad.
As a former CIO and a partner in the United Way IT Collaborative and our health-technology venture, I know what it takes to help organizations succeed in IT and services. Skilled in AWS migration and optimization, cloud consulting, IT strategy, and project delivery, our goal is to bring big-company experience to lean teams.
See how 211 Ops Center can transform your operations in a 30-minute demo. No commitment. No pressure. Just a conversation about what modern 211 software should look like.
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